Start by watching this opening video from Ariana, your Digital Guide.
If you’re trying to bring success to your organization, you might start by asking yourself: What do organizations do to succeed? You might immediately think of answers like: They stick to a schedule; they run on budget; they achieve organizational goals. These are all important things and they are all true. However, although these answers are true, there’s something larger that allows those items to fall in place: Relationships.
Because they are so important, you should do all you can to constantly improve the quality of your relationships. It’s the healthy relationships that are going to sustain your organization and lead it to success. When your team gets along, they’ll be more motivated to produce results. One of the greatest keys to quality relationships is having effective conversations. These conversations are more than necessary, they’re crucial.
When you’re skilled in having Crucial Conversations, you’re going to see positive results within your team, your organization, and yourself. This module covers five central components of having a Crucial Conversation: Coaching, Feedback, Perspective, Emotional Intelligence, and Reflection. By focusing on these five segments, you will have the tools to improve your relationships and grow as a leader.
Here’s how the five segments connect to Crucial Conversations: